Privacy Policy – ConnectiveMed

Last modified: October 25, 2021

1. Introduction.

This Privacy Policy describes how CONNECTIVE MED collects and uses Personal Information about you through the use of our Website, mobile CONNECTIVE MED, and through email, text, and other electronic communications between you and CONNECTIVE MED.

CONNECTIVE MED, LLC. (“CONNECTIVE MED,” “we,” “our,” or “us”) respects your privacy, and we are committed to protecting it through our compliance with this policy.

This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit CONNECTIVEMED.com or any of our affiliated websites where this Policy is posted(collectively, “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

on our Website;
in emails, text message, phone conversations, audio and video interactions and other electronic messages between you and our Website;
when you interact with our advertising and applications on third party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

us offline or through any other means, including on any other website operated by CONNECTIVE MED or any third party;
any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website or Application.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should elect not to use our Website. By accessing or using our Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

2. Children Under the Age of 18.

Our Website and Services are not intended for children under the age of 18.

3. Information We Collect About You and How We Collect It.

We collect different types of information about you, including information that may directly identify you,information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you.

Generally

We collect several types of information from and about users of our Website (collectively, “Personal Information”), specifically information:

by which you may be personally identified, such as name, address, e-mail address, home, work, and mobile telephone numbers, date of birth, credit or debit card number (for payment purposes only), audio (including recordings and transcripts), images and videos of you, gender;
about your Internet connection, the equipment you use to access our Website and usage details, such as traffic data, logs, referring/exit pages, date and time of your visit to our Website, error information, click stream data, and other communication data and the resources that you access and use on the Website.

We collect this information:

directly from you when you provide it to us;
automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies; and
from third parties, for example, our business partners.

Information You Provide to Us

The information we collect on or through our Website is:

information that you provide by filling in forms on our Website or the videos, images and recordings when interacting with a Provider on our Website. This includes information provided at the time of registering to use our Website as well as information provided when using our Provider consultation services, purchasing products, or requesting further services. We may also ask you for information when you report a problem with our Website;
records and copies of your correspondence (including email addresses), if you contact us; and
details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website or transmitted to other users of the Website or third parties(collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We CollectThrough Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns,specifically:

details of your access to and use of the Website, including traffic data, location data,logs, and other communication data and the resources that the end user accesses and uses on or through the Website;
information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number;

The information we collect automatically may include Personal Information or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:

estimate our audience size and usage patterns;
forecast future needs, functions, and uses of our services, the Website;
better understand user satisfaction levels and experiences;
store information about your preferences, allowing us to customize our Website according to your individual interests;
recognize you when you return to our Website;
in other ways to improve your experience and the quality of our Website and services.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). We may use cookies, pixel tags, web beacons,and other technologies to receive and store certain types of information whenever you interact with our Website through your computer or mobile device. A “cookie” is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”)to collect certain information relating to your use of the Website. Google Analytics uses cookies to help the Website analyze how users use the site. You can find out more about how Google uses data when you visit our Website by visiting “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/).We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
Facebook. We use Facebook Pixel, a web analytics and advertising service provided by Facebook Inc.(“Facebook”) on our Website. With its help, we can keep track of what users do after they see or click on a Facebook advertisement, keep track of users who access our Website or advertisements from different devices, and better provide advertisements to our target audiences. The data from Facebook Pixel is also saved and processed by Facebook. Facebook can connect this data with yourFacebook account and use it for its own and others advertising purposes, in accordance with Facebook’s DataPolicy which can be found at https://www.facebook.com/about/privacy/. Please click here if you would like to withdraw your consent for use of your data with Facebook Pixel https://www.facebook.com/settings/?tab=ads#_=_.Please

also refer to Choices About How We Use and Disclose Your Information below for more information about tracking technologies, targeted advertising and your choices relating to the use of your information for these purposes.

4. How We Use Your Information.

We use your Personal Information for various purposes described below, including to:

provide our Website to you;
provide services to you;
provide you with information you request from us;
enforce our rights arising from contracts;
notify you about changes; and
provide you with notices about your account.

We use information that we collect about you or that you provide to us, including any Personal Information:

to provide and improve our Website and services.
to provide you with information, products, or services that you request from us or that may be of interest to you;
for purposes of treatment, quality, improvement of health status, customer and patient experience, customer and patient engagement and/or behavior modification, peer review, payment, efficiency, cost effectiveness and/or other purposes relating to operations and provision of telehealth services;
to process, fulfill, support, and administer transactions and orders for products and services ordered by you;
to provide you with notices about your CONNECTIVE MED account;
to contact you in response to a request;
to administer surveys;
to fulfill any other purpose for which you provide it;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us or between us and health plans or other benefit programs, including for billing and collection;
to notify you about changes to our Website, or any products or services we offer or provide though them;
in any other way we may describe when you provide the information; and
for any other purpose with your consent.

We may also use your information to contact you about goods and services that may be of interest to you, including through newsletters. If you wish to opt-out of receiving such communications, you may do so at anytime by clicking unsubscribe at the bottom of these communications.

Health Information

Some information CONNECTIVE MED collects constitutes protected health information (“PHI”) under the U.S. Health Insurance Portability and Accountability Act (“HIPAA”). As set forth above, CONNECTIVE MED will provide you with a Notice of Privacy Practices describing its collection, use and disclosure of your PHI, not CONNECTIVE MED, Inc. CONNECTIVE MED is a “business associate” (as that term is used under HIPAA) that provides services to and for CONNECTIVE MED Medical Group, other health care providers and health care plans, referred to as “covered entities” under HIPAA, and enters into business associate agreements with these covered entities. CONNECTIVE MED will use and disclose PHI only in accordance with the business associate agreements and HIPAA.

We may de-identify your Personal Information so that it no longer reasonably identifies you. In this case, we may use this de-identified data without restriction and for any purpose, including to improve our Website and products and services.

5. Disclosure of Your Information

We do not share, sell, or otherwise disclose your Personal Information for purposes other than those outlined in this Privacy Policy. We may disclose your Personal Information to a few third parties, including:

our affiliates and third party service providers that we use to support our business;
to a company we merge, acquire, or that buys us, or in the event of change in structure of our company of any form;
to comply with our legal obligations;
to enforce our rights; and
with your consent.

We do not share or otherwise disclose your Personal Information for purposes other than those outlined in this Privacy Policy. We may disclose Personal Information that we collect or you provide as described in this privacy policy:

We may disclose Personal Information that we collect or you provide as described in this privacy policy:

to affiliates, contractors, service providers, and other third parties we use to support our business. The services provided by these organizations include providing IT and infrastructure support services, and ordering, marketing, and payment processing services;
to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization,dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by CONNECTIVE MED about our Website users are among the assets transferred;
to fulfill the purpose for which you provide it. For example, we may disclose your personal information to aProvider;
for any other purpose disclosed by us when you provide the information;
with your consent.

We may also disclose your Personal Information:

to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
to enforce or apply our and Terms of User and other agreements, including for billing and collection purposes; and
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of CONNECTIVE MED, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

6. Choices About How We Use and Disclose Your Information

We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Information for our advertising to you, and other targeted advertising.

We do not control the collection and use of your information collected by third parties. We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with control over your Personal Information:

Tracking Technologies and Advertising. You can set your browser or operating to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly.
Promotional Offers from CONNECTIVE MED. If you do not wish to have your email address used by CONNECTIVE MED to promote our own products and services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any promotional emails or other marketing communications you receive from us. This opt out does not apply to information provided to CONNECTIVE MED as a result of a product purchase, or your use of our services.
Targeted Advertising. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative (NAI)websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on your online activity. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website.

7. Your Rights Regarding Your Information and Accessing and Correcting Your Information

With respect to any PHI in our possession, you have certain rights under HIPAA as described in the Notice ofPrivacy Practices provided to you by your healthcare Provider.

8. Do Not Track Signals

We currently do not use automated data collection technologies to track you across websites. We currently do not honor do-not-track signals that may be sent by some browsers.

Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not automatically honor such signals. However,please review other portions of this Policy regarding your ability to disable tracking technologies (e.g., Information We Collect Through Automatic Data CollectionTechnologies, Choices About How We Use and Disclose YourInformation).

9. Data Security

Information transmitted over the Internet is not completely secure, but we do our best to protect your Personal Information. You can help protect your Personal Information and other information by keeping your password to our Website confidential.

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where you have chosen a password for the use of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we work diligently to try and protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website, in your operating system.

10. Changes to Our Privacy Policy

We will post any changes to our Privacy Policy on our Website. If we make material changes to our PrivacyPolicy, we may notify you of such changes through your contact information and invite you to review (and accept, if necessary) the changes.

We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website’s home page. If we make material changes to how we treat our users’ Personal Information, we will notify you by email to the email address specified in your account and/or through a notice on the Website’s homepage. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically accessing our Website and reviewing this Privacy Policy to check for any changes.

12. Contact Information

You may contact us through the contact information below.

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, you may contact us through the “Contact Us” page on our Website.